FAQ
Immediately after you complete the reservation process, you will receive a confirmation page (on screen) and a copy will be sent to you via e-mail. If you don't believe you received the e-mail, be sure to check your email filter settings and any mailboxes that hold filtered mail. Your confirmation page will include your confirmation number, dates, room rate, and all other necessary details. Although you do not need this page to check-in, we encourage you to print it out for your own reference.
You can check your reservation online by clicking on "Log In", located on the right side of our homepage, and securely logging in with your email address and password..
Sign in to your account and click on "view My Reservations". Then, click on "Cancel" under the reservation of your choice. Please note that hotels have different cancellation policies, and some rates carry special rate rules, so please read them carefully before canceling. If you cannot cancel your reservation online, please email us.
If you would like to change a current reservation, you need to rebook it as a new reservation and then cancel the original. This will guarantee that there is a record of the change in your account. Follow this procedure:
Be sure to make your new reservation first and then cancel your original, so that you don't lose your space in the hotel. If you have trouble finding availability or the same rate for your new dates, please contact customer service for assistance.
If you cannot find record of your reservation in your SelfButler account, you may have confirmed it under a different username (email address). Or, you may have used a different website. If you are sure you booked your reservation through us and are experiencing difficulty locating it, please email customer service.
During the process of confirming your first reservation on SelfButler, you are asked to register. This means is that you are required to enter a username (your e-mail address) and choose a password, so you can conveniently access your reservation and profiles in the future. Registration is for your benefit only. It protects your reservations and information by only allowing access to it with the username and password you select. Registering to receive our Newsletter. This is optional. !
Profiles are information you have saved for future use. They can be named whatever you want and accessed quickly after logging in. Profiles contain either guest information or billing information. Examples of uses for profiles are storing different credit cards or maintaining multiple guest lists (if you are booking for several people often, or separating business and leisure identities). Upon confirmation of a new reservation, your profiles are created and saved from the information you entered. When returning and logging in, you can edit, delete or add additional profiles as your needs fit. All of these profiles will be accessible from the guest and billing information pages in the "My Account" section.
Your personal information and any additional details in your SelfButler account -- such as profiles -- are kept in a safe and secure environment and can only be accessed by using the username and password associated with it. Your information is never sold, given away or used without your permission.
The reservation process has an area for guest information and another area for billing information. This allows for the guest and the billing contact to be different people (similar to shipping and billing addresses). Therefore, a guest can use a different billing reference or identity and a single billing identity can make reservations for several guests. These identities are saved as "profiles" for later use.
In order to confirm a reservation on SelfButler, a valid credit card is required. The type of credit card(s) accepted is dependent on the hotel and rate you are interested in.
Reservations are sent immediately to the hotel and into the hotel's reservation system. Each hotel has different policies regarding when and how much your credit card may be charged: some hotels take a deposit at the time of booking, while hotels simply use your credit card as a guarantee. Please read the room description, "Rate Rules", and the "Hotel Policy" carefully, so that you understand the terms of your reservation.
Please make sure to use a valid credit card. You credit card number must be entered in consecutive numerals; do not include "spaces" or "-". Also, be sure to check that there are no blank spaces at the end of the credit card number. Finally, make sure that the expiration date of your credit card is after the departure date which you are attempting to book.
This message means that there was an error in the reservation procedure. This is usually caused by trying to bookmark a page in the process, but can also occur if there is a disconnection to the hotel's reservation system. Please try again, but if you continue to experience difficulties, let us know by e-mailing customer service.
SelfButler does not share commissions with travel agents, unless they become affiliates. If you are a travel agent and require commission for a future reservation, we suggest that you contact the hotel directly. If you do not require a commission, please feel free to use SelfButler to make your bookings. For industry rates, please contact the hotel directly.
If you are booking a stay for more than 10 people, or more than 5 rooms, you may qualify for a deeper discount than the ones we normally offer, dependent on the hotel. In the search criteria area, click on "Groups” complete the brief form, and our Customer Service department will respond immediately.
Some hotels may charge extra for a rollaway bed or a crib (depending upon age) available for children. This possible extra charge is not always displayed by the hotel to appear with the list of available rates offered. In order to make sure that you see the exact rate that you will be charged for an accommodation for more than 2 adults, it is best to email us at customer service with your dates and the ages of your children. We will be happy to confirm rates and availability for you.
